At ChaseVault, we are committed to providing a secure and reliable shopping experience for collectors. Please review the following shipping and order information before placing your order.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is successfully completed.
Processing times may be longer during major releases, holidays, promotional events, or periods of exceptionally high order volume.
Once your order has been shipped, you will receive a confirmation email with tracking information when tracking is available.
2. SHIPPING & DELIVERY
Shipping options and rates are calculated and displayed at checkout based on your shipping address, order size, weight, and selected shipping method.
Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, or other circumstances outside of ChaseVault's control.
3. TRACKING INFORMATION
When tracking is available, tracking information will be sent to the email address provided with your order.
Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been issued.
ChaseVault is not responsible for delays caused by the carrier after an order has been shipped.
4. ADDRESS INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an incorrect address, please contact ChaseVault as soon as possible. Once an order has entered the fulfillment or shipping process, we may not be able to make changes.
ChaseVault is not responsible for orders that cannot be delivered because of an incorrect or incomplete address provided by the customer.
5. LOST, STOLEN OR DELIVERED PACKAGES
If tracking shows that an order has been delivered but you cannot locate the package, please first check with household members, neighbors, building management, or the carrier.
For packages marked as delivered, ChaseVault may request additional information or documentation before determining whether further assistance can be provided.
ChaseVault is not responsible for packages that are stolen after being confirmed as delivered.
6. DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible with:
- Your order number
- Clear photos of the package
- Clear photos of the damaged product
- A brief description of the issue
For trading cards and sealed products, minor imperfections to outer packaging, shrink wrap, boxes, or packaging materials may occur during manufacturing or transportation and may not necessarily affect the condition of the product itself.
Each case will be reviewed individually.
7. TRADING CARD PRODUCTS
Trading cards are collectible products and may have minor manufacturing imperfections.
For sealed products, minor dents, scratches, wrinkles, or imperfections to the external packaging may occur during manufacturing or transportation and may not qualify for a refund or replacement if the contents remain unaffected.
For single cards, customers should review the product description and condition information before purchasing.
8. HIGH-VALUE ORDERS
For orders totaling $500 USD or more, ChaseVault may require additional verification as part of our payment security and fraud-prevention procedures.
Customers may receive an email asking them to contact ChaseVault through our official customer service channel to verify their order.
Verification may include confirmation of information associated with the order, such as the customer's name, billing address, shipping address, or phone number.
This process helps protect both our customers and ChaseVault from unauthorized transactions.
9. ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible.
Because orders may enter processing shortly after purchase, cancellation or modification requests cannot always be guaranteed.
Once an order has been shipped, it cannot be cancelled through the order processing system.
10. PRE-ORDERS
Pre-order products are reserved for customers before their official release date.
Release dates are provided by manufacturers or distributors and may change without notice.
If an order contains both pre-order and in-stock products, the order may be held until the pre-order items become available, depending on the shipping arrangement selected.
11. PRODUCT AVAILABILITY
All orders are subject to product availability.
In rare situations, an item may become unavailable after an order has been placed due to inventory discrepancies, allocation changes, or supplier issues.
If this occurs, ChaseVault will contact the customer regarding the affected item and available options.
12. CUSTOMS, DUTIES & TAXES
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.
Customs delays are outside of ChaseVault's control.
13. RETURNS & REFUNDS
Return and refund eligibility depends on the type and condition of the product purchased.
Due to the collectible nature of trading cards, certain products such as single cards, opened sealed products, randomized products, and other collectible items may have specific return restrictions.
Please contact ChaseVault before returning any item. Unauthorized returns may not be accepted.
14. CONTACT US
If you have questions regarding your order, shipping, tracking, returns, or verification, please contact ChaseVault Customer Support through our official contact channels.
When contacting us about an order, please include your order number so we can assist you more quickly.
IMPORTANT
By placing an order with ChaseVault, you acknowledge that you have read and agreed to our shipping, order, and store policies.
ChaseVault
Pokémon • One Piece • Yu-Gi-Oh! • Sports Cards