Refund policy
Return and Refund Policy
Trading Cards & Sealed TCG Products
All trading card products, including booster boxes, booster packs, collection boxes, tins, decks, and other sealed TCG products, are final sale and non-returnable.
We do not accept returns or exchanges for trading card products due to the collectible nature of these items and to protect product authenticity and condition.
Lost or Not Delivered Orders
If tracking shows that your order was not delivered, please contact us so we can investigate with the shipping carrier.
A refund or replacement may be provided only when there is valid proof that the package was not delivered or was confirmed lost by the carrier.
Other Products
For eligible non-trading-card products, returns may be accepted subject to approval.
The buyer is responsible for all return shipping costs, unless the item received was incorrect due to an error on our part.
Items must be returned in their original, unused, and unopened condition.
Original shipping charges are non-refundable.
Incorrect or Damaged Items
If you receive an incorrect item or an item that was damaged before delivery, please contact us with photos of:
- The item received
- The packaging
- The shipping label
We will review the issue and provide an appropriate resolution.
Delivery Confirmation
Orders marked as Delivered by the shipping carrier are considered successfully delivered. Refunds will not normally be issued for packages showing confirmed delivery unless the carrier confirms a delivery error.